Tag: Digital Marketing

A Data-Driven Digital Marketing Strategy

A Data-Driven Digital Marketing Strategy

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October 12, 2021

11:42 am

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Digital Marketing, Social Media Marketing

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Artificial intelligence and machine learning have supplied marketers with a lot of valuable insights. There’s no doubt marketers have more data about their target audiences at their fingertips. Using these insights can help them make better advertising approaches and marketing decisions. The challenge is knowing how to formulate a data-driven marketing strategy. We’ve got you covered!

MIND-BLOWING STATISTICS ABOUT DATA-DRIVEN MARKETING 

A digital marketing speaker Hong Kong highlights that data-driven marketing is the only way forward as modern consumers demand a personalized experience.  To boost the overall competitive advantage of a brand or a business, data helps them better understand their customers and the market. Here are some mind-blowing statistics on how data impacts the success of digital marketing. 

Brands and businesses reported harvesting 8 pieces of customer data on average. The most common types are email addresses (89%), names (84%), telephone numbers (75%), and physical addresses (68%). Yet, data harvesting is not limited to transactional details. Brands and businesses also record behavioral insights and trends based on the online activities of their customers and followers. 

Companies that adopt a data-driven digital marketing strategy are six times more profitable year-over-year than competitors who never utilize data. Forbes mentioned that it only shows the advantage of these valuable insights on competition and profitability. 

According to CMO, a global network of executives, speed is the primary benefit of data-driven marketing. 67% of marketers believe that they can execute their campaigns quickly through the use of analytics. 

WHAT IS DATA-DRIVEN MARKETING?

Data-driven marketing means using customer information to deliver personalized messaging to get the highest return on investment (ROI). It is one of the biggest transformational changes in digital marketing. 

To better understand data-driven marketing, brands and businesses need to distinguish what 1st party, 2nd party, and 3rd party data cover. 1st party data are information that you collect directly from your customers. 2nd party data are information collected by another entity and are sold to you from one source. While 3rd party data are the information you buy from people who aggregate data from different platforms and websites. These aggregators do not collect the information. Instead, they act as a 3rd party to collate them. 

A social media agency Hong Kong highlights that Apple’s IDFA, enhanced tracking protection, GDPR, and other data privacy standards have cut down the ability to capture 3rd party data. As such, marketers are now turning to 1st party data in order to continue with data-driven campaigns.

DESIGNING A DATA-DRIVEN DIGITAL MARKETING STRATEGY

Here are 3 basic steps to design a data-driven digital marketing strategy.

  1. Decide What Data to Track. Start by establishing your digital marketing goals. These may be gaining followers, getting subscriptions, increasing sales, or promoting brand loyalty. From these goals, decide which data you may want to track. Besides your personal information, you may need to know how often people abandon a cart, complete a purchase, search for a keyword, visit a site, etc. These behavioral insights can clearly help you define your target persona. 
  2. Use Google Analytics to Track Your Data. Google Analytics is the best tool for online data tracking. With Google being the largest search engine globally, it is filled with rich insights to dig into different facets of a customer journey. Most brands and businesses largely depend on Facebook’s Analytics. Little did they know that Google Analytics is an invaluable resource for advanced digital marketing. Google’s high-traffic and tracking software make it efficient in estimating data. That is despite the new privacy policies and data handling laws. Besides, it is free to use Google Analytics. It is also very easy to find answers and integrate everything on it. 
  3. Review Your Data Consistently. A data-driven digital marketing start, stop and scale data. Thus, it is vital to keep track of this information. With these insights, start knowing what works and what fails. From there, you can start deciding what strategy to stop and then to scale.

Reference: https://www.socialmediaexaminer.com/how-to-design-a-data-driven-marketing-strategy/

Must-Have Digital Marketing Tools

List of Must-Have Digital Marketing Tools

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August 13, 2021

10:32 pm

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Digital Marketing, Social Media Marketing, Video Marketing

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The world of digital marketing is a lot different in the past than today. The very first marketing tool is word-of-mouth. A tradesman in history became known through referrals from their clients and the community. Today’s marketing is a blend of strategy and technology. A digital marketing speaker Hong Kong notes that digital marketing has evolved from trade to tech. As such, brands and businesses should have a list of must-have digital marketing tools. 

IMPORTANCE OF DIGITAL MARKETING TOOLS

The marketing strategy of brands and businesses today focuses on online visibility. According to a social media agency Hong Kong, the Internet has significantly changed consumer behaviors. Instead of hopping from one physical store to another, modern consumers would rather search for products and services online. It is the main reason why brands and businesses need digital marketing tools. They need to increase online visibility. They also need to effectively deliver their message to searchers online.

Digital marketing tools are important in promoting products and services among search engines, social media pages, and other online channels. They help connect brands to their target audiences to convert them into customers and loyal followers. They help businesses build a sustainable community of patrons who are continuously making a purchase.

Marketing tools are also important for brands and businesses to know their real-time inventories. As they sync product catalogs across multiple platforms, it will be easier for them to know which commodities are in demand or not. They provide insights on how ads and campaigns help in boosting conversion, especially sales.

Last, marketing tools can help brands and businesses provide continuous support to their existing customer base. Through artificial intelligence (AI) or machine learning, they make it possible to provide 24/7 support.

A LIST OF MUST-HAVE DIGITAL MARKETING TOOLS

If you are looking to improve your online marketing strategy, here is a list of must-have digital marketing tools. 

  • Ahrefs Webmaster Tools. If you want to get more traffic from searches and improve your SEO performance, then Ahrefs Webmaster Tools can help. It is a free yet comprehensive SEO tool. Ahrefs can help you check how your competitors generate backlinks and high-traffic pages. As such you can replicate such a campaign to outcompete them. 
  • Awesome Screenshot and Screen Recorder. It is a free chrome extension used to save screen recordings and screenshots. Using unique shareable links via awesomescreenshot.com, brands and businesses can share images and videos instantly. 
  • Buzzstream. Buzzstream is designed to make email outreach easy.  If you engage in influencer marketing, this digital marketing tool can help you find the biggest influencers in your niche. It is also an effective tool to build communities by getting more coverage, links, and traffic.
  • BuzzSumo. It is a content research tool and, at the same time, an influencer identifier. With BuzzSumo, you can generate new content ideas and high-performing posts. When you are stuck with specific content creation, try its content analyzer and topic explorer to keep your thoughts moving creatively.
  • ConvertKit. When professional bloggers and content marketers create something, make it known with ConvertKit. Run ultra-targeted email campaigns using such a tool. Here, you can easily set up auto-responders and segment subscribers based on categories and interests.
  • CoSchedule. Every marketing team needs to collaborate. CoSchedule makes it easy to do so. This must-have digital marketing tool organizes all marketing activities in one platform. CoSchedule has a simple and uncluttered interface. It makes all your content marketing organized in one place. All team members can sync and view a content calendar to make everything perfect.
  • Feedly. Keep up with topics and trends you care about. Feedly is an app where you can check blogs, news, and trends. It allows feed personalization to keep up with what’s going on without being overwhelmed.
  • Google Analytics. If you need to analyze marketing data to make smarter decisions, Google Analytics can give you complete information. It analyzes and tracks web traffic. By analyzing the who, what, and where of data, it is the most comprehensive free analytics tool.
  • Google Trends. Explore what the world is searching for via Google Trends. It is a free trend search tool that ranks the popularity of terms according to traffic. This must-have digital marketing tool can help brands and businesses know what the online audiences are interested in.
  • HubSpot’s Blog Topic Generator. If you are challenged in coming up with new content ideas, HubSpot’s Blog Topic Generator can think of ideas for you. All you need to do is plug in the keywords and the tool will list shiny content ideas and topics for a year’s worth.
  • KeySearch. KeySearch is keyword research made easy. It helps you find low competition relevant keywords for your blog, niche, or website. It also ranks them based on how many searches each keyword receives monthly.
  • MailChimp. Do you want to build a brand and sell online on one platform? MailChimp integrates marketing and eCommerce tools to help you run your business. It is an all-in-one email marketing platform. It allows brands and businesses to create email templates and manage email lists. With a free-forever option, you can automate your marketing campaign.
  • PiktoChart. Do you love to post social media visuals? With PiktoChart, you don’t need any graphic design skills to create and share engaging visuals for brands and businesses. You can turn any data or text into visual stories using the free library of designs, graphics, infographics, and other templates.
  • Pocket. Save articles, videos, and stories from any app, page, or publication instantly. Pocket is a content discovery tool that functions as a bookmark folder for ideas, inspirations, and reading lists. Save things for later by putting knowledge in your Pocket. 
  • Tailwind. Are you solely responsible for advertising and marketing? With Tailwind, you can instantly have a new team. It is a digital marketing toolkit for Instagram and Pinterest. This must-have digital marketing tool serves as a smart assistant to schedule IG posts and Pinterest pins. It publishes them during the time when it will most likely maximize engagement.
  • Wave Video. A video marketing agency Hong Kong uses Wave Video, the best video hosting, and video maker platform. It is an easy-to-use video creation, editing, and repurposing tool. With Wave’s stock of audio clips, captions, and images, brands and businesses can enhance their videos for promotional ads and social media posting.
  • Yoast SEO Plugin. If you are using WordPress to power your blog site, Yoast SEO Plugin can help you attract more website visitors and increase social media engagement. By entering keywords or key phrases, Yoast SEO Plugin can run a check if your content has enough keywords positioned in the right spots. 

Reference: https://blog.red-website-design.co.uk/2021/08/04/must-have-marketing-tools/

SEO-Friendly Content

Tips to Create More SEO-Friendly Content

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June 4, 2021

10:59 am

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Digital Marketing, Social Media Marketing, Video Marketing

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The Internet allows access to any information that people need. Yet not all data online are accurate and equal. That is why search engine platforms put algorithms in place to provide the most helpful and relevant search results. A digital marketing speaker Hong Kong quotes that SEO is not about getting traffic. It is more about getting relevant and targeted traffic. This means that brands and businesses need to create more SEO-friendly content to succeed. Here are some amazing tips!

The search algorithms of Google are continuously evolving. The reason behind this is to avoid manipulations and tricks to improve search ranking. So, the safest way for brands to rank on top searches is to follow Google’s SEO guidelines. It may be challenging and tricky. Google aims to give searchers the best online experience. The key is making your content, pages, and websites user-friendly. Below are some tips to create more SEO-friendly content.

Tip No. 1 – Start with Keyword Research

Keywords are the direction of content. So, before you start writing, it is important to do keyword research. This is time-consuming as it is the process of creating a list of the most searched and valuable keywords relevant to your industry or niche. To do keyword research, start by creating a list of keywords that are important to your brand. Enter each topic one by one at Google’s Keyword Tool to choose the seed keywords. Choose keywords with a high volume of searches and a low keyword difficulty with a score of lower than 80. A piece of content should target a primary keyword and 5 to 10 supplementary keywords. To identify the primary keyword, brands have to ask what their audience is looking for and what questions they commonly ask online. 

Tip No. 2 – Optimize Your Content’s Headline

The title of content shows as the clickable headline among search results. A good title can make or break content. If they are unique but most likely recognizable, people will be curious to click the link of your content. According to a social media agency Hong Kong, most social media platforms use the title tag to determine how to display a shared page. All these reasons make it very important for brands to optimize their content headline. A good title should be relevant to the search intent and contain the target keyword. Keep the title short but sweet. As much as possible, the headline should at least be up to 60 characters. Most brands also find it effective to include the brand’s name within the title.

Tip No. 3 – Optimized Meta Descriptions

A meta description describes what content is all about in 155 to 160 characters. They are shown below the headline or title of content on the search results. Brands should optimize the meta description of the content to show its value among searchers. By successfully doing so, it will increase the content’s click-through rates. To optimize the meta description, use only 1 to 2 sentences and include a target keyword. Evoke the searchers’ emotions by uniquely describing the content. Think of a meta description as a mini ad for your content. State your value proposition to the searcher in an active voice. Another reason why meta description is important as a video marketing agency Hong Kong notes is that a meta description makes a video content readable and understandable in Google’s algorithms. The text description boosts the indexing of the video for people to find them easily.

Tip No. 4 – Organize the Structure of Your Content to Make Them Readable

Why is it important to make content readable? When your content is easy to read, there’s a better chance that the audience will continue reading it. But if the content isn’t organized and causes eye strain, the audience will likely abandon it. Great content is easy to consume, skim, and understand. To create one, break each topic into subtopics. This makes it easy for readers to digest information in bits. As much as possible, use simple words that the reader can understand. If there is a need to use a complex or unique word, try to explain the concept of those words in simple language. The content should answer the searcher’s intent or query. Do this by extracting each point per topic. A summary at the end of the content also makes it easy for readers to remember the information much longer.

Tip No. 5 – Add Visuals

Visuals are illustrations, images, or videos added to enrich content. Around 87.5% of marketers used visuals on their content. This is because content with visuals is more engaging and interesting. Why? Because the human brain can process visuals 60,000 times faster than text. To optimize adding visuals in content, focus on reducing your image size to load faster. But the quality of the image should also not suffer. Put a name on your images using plain language to make them readable by Google. Describe exactly what the image shows on the Alt tags. 

Reference: https://digitalmarketing.grazitti.com/resource/infographic/9-amazing-tips-how-to-create-seo-friendly-content-for-2021/

Mobile Marketing

A Guide to Mobile Marketing

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May 18, 2021

2:38 pm

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Digital Marketing, Mobile Marketing, Social Media Marketing

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As you walk on the street, you’ll see a lot of people browsing on their mobile phones while walking. Even when you eat in a restaurant or ride a bus, customers and commuters are busy and engage with smart devices. This is a world’s reality. Today, around 4.8 billion people own a mobile phone. That is 62% of the world’s total population. Therefore, it is safe to say that mobile marketing will continue to stay. As it is the era where people use mobile devices more than ever, brands need to connect with them in a mobile way. Let’s check on this guide to mobile marketing.

What Is Mobile Marketing?

Mobile marketing is a strategy on digital marketing where brands approach their target audiences through ads optimized for mobile devices, smartphones, or tablets. Like desktop advertisements, mobile marketing reaches people via an app, email, search, engines, social media, or on websites. To succeed in mobile marketing, a digital marketing speaker Hong Kong said that brands will need to do the following steps.

  • Create content optimized for mobile devices.
  • Focus on creating effective mobile ads.
  • Use mobile apps and platforms. 

With a larger audience accessing mobile devices today, mobile-friendly content and websites can help brands grow their reach. 

The Concept of Mobile Marketing

It is very obvious that mobile marketing is effective because of the larger number of audiences it reaches. However, certain elements make mobile advertising very engaging. A social media agency Hong Kong notes that the convenience of using mobile phones anytime and anywhere helps brands promote their product and services 24/7. Creating mobile ads is also fairly easy and simple to create. There is no need for a studio setup to curate images and videos. Using a smartphone, brands can click and post content about their products and services. This also makes it quicker for brands to launch a campaign. More brands are now engaging in mobile marketing because they are a cost-effective digital marketing strategy. They don’t need to hire creators and models to craft campaigns and promotions. The ads also have a larger reach because they are location-based and use multilanguage settings. So, there is a higher chance to get your message across to the audience.

There are different ways how brands can use mobile marketing today. The most common techniques are:

  • App-based marketing
  • Augmented and virtual reality
  • In-game mobile marketing
  • Location-based marketing
  • Mobile ads
  • Mobile coupons
  • Mobile payment
  • Mobile search
  • Mobile website
  • QR codes
  • Text promotion (SMS, push notification)

For brands, it is also important to hire a video marketing agency Hong Kong to optimize video ads in mobile marketing. Modern consumers prefer to learn more about products and services by watching short-form video content rather than reading their text descriptions of features and specifications.

The 5 Elements of a Successful Mobile Marketing Strategy

There are 5 building blocks to a successful mobile marketing strategy. These elements include the following:

Consider the User Experience

This is one important element that brands commonly neglect when setting up a mobile marketing strategy. Viewing an ad on the desktop is entirely different when a user views it on a mobile device. Desktops have larger screens than smartphones and tablets. On the other hand, it is much faster viewing an ad over a smartphone than on larger screens. A successful mobile marketing strategy for a brand is to optimize its website to be mobile-friendly. Images and videos should be compressed to make them look better and engaging to mobile users. Brands should see to it that their websites are loading fast as mobile users have a very short attention span.

Customized In-App and Targeting Content

A large percentage of mobile users can access information through mobile apps. These are programs or software that can be downloaded by mobile users for easy access to data they need. Through these apps, brands can create customized ads for their target audiences. They can partner with the program and software developer to launch ads among users with higher buying intent. Such attention-grabbing mobile content can boost brand awareness and conversion. Another way to personalize mobile content is by using CTA. After segmenting their audience base, brands can create a variation of CTAs that fit the interest of a certain group of audiences.

Gather Users’ Feedback and User-Generated Content

Mobile consumers expect 24/7 customer service and instant gratifications. It is thus important for brands to automate their mobile customer service experience. Chatbots can better assist with complaints and queries through the power of artificial intelligence (AI) and machine learning. This technology can make customers feel that they are talking to real human beings. User-generated content is also a powerful way to evoke the customer’s emotions and drive sales. Social media users tend to have a greater connection with other people who experience their pain points. By effectively using a customer’s positive review or testimonial, brands can save on their ad spending with an even higher return on investment (ROI).

Stay Relevant on Trends

Mobile marketing is ever-changing. Brands need to be flexible enough to stay relevant to existing trends. Today, video marketing and voice search are the rising trends in mobile marketing. Because mobile users have busy lifestyles, they prefer voice command searches over texting long keywords. They also love viewing images and watching videos instead of reading articles. For relevant brands, gaming apps can be a great way to mobile marketing. A majority of gamers play games using mobile apps. Tapping into the power of these technologies can engage gamers who are always willing to pay premium content. Mobile push notifications have also seen a 90% open rate. 

This year is the era of mobile marketing. Brands should expect to witness a fast pace of growth among mobile marketers. To keep one’s momentum going on, it is best to stay ahead of the competition.

Reference: https://www.evinex.com/mobile-marketing/

The Basics of Google EAT

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May 11, 2021

1:38 pm

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Digital Marketing, Social Media Marketing

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Ever wondered how Google ranks its search results? Well, the common answer is through artificial intelligence (AI) and machine learning. But there is more to it!  Google also hires human evaluators to audit the quality of its search results. Under a Google Search Quality Evaluation Guideline, EAT and YMYL matter most. YMYL means “Your Money or Your Life.” It covers content that directly impacts one’s happiness based on health, finances, and safety. So, what about Google EAT? Let’s talk about it further here!

WHAT IS GOOGLE EAT?

EAT stands for Expertise, Authoritativeness, and Trustworthiness. This is the framework that Google human raters use to evaluate content creators, webpages, and websites. Google EAT is not a ranking factor on search results. However, it indirectly helps you rank in organic searches. This is because Google wants to ensure that sites with high-quality content rank better and sites with low-quality content get less visibility.

EXPERTISE

Always remember that Google’s standard of expertise depends on the topic of a page. There is a higher standard on more specialized topics. The EXPERTISE of a content author is very important to Google. Google’s main goal is to provide pages on a search result that contains useful information. If the content is written by someone who’s not competent enough, it is possible that the information may be harmful or misleading. The expertise rating of content commonly applies to YMYL pages. For example, Google prefers medical content to be written by a recognized medical professional. Or, it may have at least been reviewed by an MD listed in the article credentials. If the author of the page is not an expert but is sharing a personal experience, the content will be evaluated based on how applicable it is to the searched keyword and its relevant perspective. For example, a patient who is suffering from an illness can be an expert on how the illness makes you feel. Moreover, if the content is accurate and detailed enough, even if not written by an expert, Google will still reward the site with a better ranking. This is where the human factor of a human rater applies. To make sure that your site displays expertise very well, a digital marketing speaker Hong Kong suggests the following:

  • Choosing a content creator with authority on a certain field or niche
  • Including expert data or quotes from official or trustworthy sources
  • Peppering content with high-quality charts, infographics, photos, or videos

AUTHORITATIVENESS

If a searcher is Googling information for research purposes, expertise matters. For example, someone will most likely consult a mechanic to fix a vehicle being a car expert. But if a searcher is looking for products and services, authoritativeness matters. Yelp reviews are very powerful when people want to know the reputation of a local restaurant. They are written by average people. Yet, they are credible enough in sharing their fine dining experiences. A social media agency Hong Kong credits authority as the power to influence people. It is like credibility which has the power to convince. The AUTHORITATIVENESS of a page in Google is judged based on two factors:

  • The credibility of the main content
  • The reputation of the author and its website

Just like expertise, authoritativeness relates to how much of a leading figure one is perceived in a certain industry. If you are a leading figure in fitness and health, then you will most likely write credible content about them. Other websites will quote your words and link your web pages to their websites. These backlinks are very important to SEO. Online reputation also matters. If the website is a trusted source of information, it will receive high praises from other experts and positive reviews from users. Thus, the authoritativeness of a page greatly depends on third-party users. This is because without social proof from website visitors, the page has technically no use. To build authority, web pages should aim to collect the following:

  • Backlinks
  • Endorsement from experts of the industry or niche
  • Industry or niche credits
  • Ratings and reviews from users and communities
  • Recommendation from industry influencers
  • Relevant acknowledgment and certifications

TRUSTWORTHINESS

The best way to prove the TRUSTWORTHINESS of a site is a valid security certificate showing on web pages. It is also important to add links to the most visible location of the webpage. Assuring your website visitors that their information is safe results in them trusting the website as a reliable source of information. Google ranks the trustworthiness of a page based on the creator’s backlinks, credentials, reviews, and shares. Google knows that people appreciate and trust websites that deliver accurate and trustworthy data. So, they will move them up on search results. To improve the trustworthiness of a website, Google recommends the following:

  • Regulate the ad contents on your website. Banners and pop-ups can generate revenue but drive away annoyed visitors.
  • Make yourself available to engage through chats, contact pages, and search functions. Turn your website into a place where consumers can turn for information instead of just receiving a sales pitch.
  • Show off your trustworthiness. Display guarantees, trust seals, and warranties within your web pages. Moreover, highlight Google reviews, positive ratings, and testimonials. 

Today, a video marketing agency Hing Kong noted that the best way to publish positive ratings and testimonials is to published user-generated content. A happy customer’s video showing how a brand helps him or her solve a pain point can evoke emotions and drive conversions.

THE BOTTOM LINE:

In general, Google AI and machine learning rank the quality of pages by performing Google’s algorithms. But the accuracy and performance of Google AI and machine learning are reviewed by real people. This is to make sure that the rating of pages conducted by robots considers the human aspect of every query. AI and quality raters follow the same criteria. Thus, for a web page to rank high, the key is simple. Following Google EAT guidelines is the least every website can do to rank on Google.

Reference: https://devrix.com/tutorial/ultimate-google-eat-guide-2021/#:~:text=In%20Google’s%20webpage%20evaluation%20criteria,a%20page%20should%20be%20estimated.

6 Ways Artificial Intelligence Helps Digital Marketing

6 Ways Artificial Intelligence Helps Digital Marketing

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May 3, 2021

1:02 pm

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Digital Marketing, Social Media Marketing, Video Marketing

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Can a machine think? Can they do digital marketing? These are the common questions marketers are facing. Modern technology makes it possible for artificial intelligence to automate everything. Artificial intelligence (AI) is imitating human intelligence over machines. Machines are programmed to mimic their actions to aid in the execution of tasks and problem-solving. There are two kinds of AI – weak and strong. A weak AI is very simple and only performs a single task. A strong AI performs complex and many tasks. They are very human-like. A subset of AI is machine learning. It means the capacity of computer programs to absorb a huge amount of information. From these data, they can adapt and learn without human intervention.

A social media agency Hong Kong says that artificial intelligence boosts the fourth industrial revolution, which seems true. Today, effective social media rely on audience insights and machine algorithms. Search results in search engines like Google, Bing, and Yahoo were ranked by machine learning. Even 24/7 customer service on eCommerce websites and messaging apps are powered by chatbots. Indeed, artificial intelligence greatly helps digital marketing. Here are 6 ways on how it does so.

Boost Awareness and Conversion 

Modern people commonly search for products and services online. For products to be discovered, marketers should use the proper search engine optimization (SEO). They can do this by using relevant keywords commonly typed by an online searcher on the search box. The keywords should be about the brand or product, plus its features and benefits. 

Through artificial intelligence, search engines like Google, Bing, and Yahoo determine organic search results when a user types a query. Search engines’ AI rank them through the keywords, quality of the content, quality of a site, and location of the searcher. For example, a Chicago searcher typing “top restaurants” will see the most popular restaurant within the city and in Illinois. A searcher in Los Angeles typing the same keyword will see the most popular restaurant within the city and in California.

A digital marketing speaker Hong Kong reports that 70% of high-performing marketing teams have a fully designed AI strategy. They use machine learning as a competitive advantage. These teams have a growth mindset and invest in training to enhance their knowledge about AI. As such, they have greater knowledge of marketing analytics. 

Drive Better Customer Service Experience

The behavior of modern consumers has greatly evolved. They shop online anytime, anywhere. They demand immediate results. When they have a question, they want answers fast. When they are prepared to buy a product, they will do it even in the middle of the night. AI has made it possible for brands to connect with their customers 24/7. Through chatbots, they can seamlessly handle all customer concerns anytime, anywhere.

A chatbot is a software application that simulates a human conversation. As an AI, it is one of the most advanced and promising ways to mimic human interaction. Chatbots are integrated on messaging platforms, mobile apps, social media accounts, and websites. They are used to handle customer queries, sales, and other service concerns. They can also be used to conduct a survey or trigger a sale via promotions in messaging and mobile apps. Today, 80% of businesses are using chatbots. There are also around 300,000 chatbots in Facebook Messenger. 

Enhance Content Customization

A video marketing agency Hong Kong noted that artificial intelligence has greatly improved video marketing. This is by helping them customize their video strategies through the insights they have collected from video viewers. AI collects data on videos that a viewer commonly and previously watched. These include the duration and engagement of a specific video which can be a beneficial guide. Each viewer has unique preferences. But with AI, marketers can see what videos stand out most and what elements they have in common. 

The same scenario goes for social media marketing. Most social media platforms house a library of collected user insights. These insights can guide marketers in finding the ideal persona of their target customers. Based on AI demographics, they can easily segment their target group. Based on AI analytics, they can very well create custom content that appeals to these groups. Let’s take Starbucks as an example. Such a global coffee chain has created a real-time personalization engine that integrates customer data and preferences using their mobile apps. From these pieces of information, they have conceptualized the reusable cups promotion in the UK in 2018.  The promotion resulted in a 150% increase in customer engagement and a 3x increase in incremental revenues. 

Help Better Predict the Buying Pattern

Marketers harness the power of AI to study the online behaviors of consumers. As AI collected data such as browsing patterns, searches, and website views, marketers better understand their interests, needs, and preferences. These help them segment their audience better and easier. AI also makes it easier for brands to predict the buying pattern among consumers. These greatly improved the accuracy of demand forecasting and demand sensing. As proof, AI saved the retail industry a $50 billion obsolete inventory for the year 2018. 

Improve Social Media Marketing Performance

As mentioned, social media platforms house a library of algorithms, analytics, and insights from machine learning. These libraries of information provide actionable tips on how to achieve specific social media goals. The goals may include brand awareness, conversion, customer retention, discovery, engagement, or uplifting a brand reputation. Around 77% of marketers have intelligently automated their goal setting and marketing tasks among social media networks. Likewise, 41% say that AI and machine learning have improved their social media marketing performances. 

Optimize Media Mix Strategies

A media mix strategy is a process of determining how much budget can be allocated in different marketing channels and platforms. This is to get the highest return of investment (ROI) for every ad spend. The big data collected by AI on the Internet provides insights on which ads performed best and which channel have they earned the most revenue. Using AI, marketers can make better decisions on media mix strategies. AI has always been on track to solving marketing and sales problems ever since they emerge. As an example, Disney has been using AI to fine-tune their media mix strategy. Via the Tableau software, the company aggregated data from partner organizations to create new media mix models for budget optimization. From such aggregated data, Disney came up with the idea of marathon weekends. This campaign doesn’t only result in a higher ROI but at the same time revived Disney’s reputation as the happiest place on earth.

Reference: https://www.forbes.com/sites/louiscolumbus/2021/02/21/10-ways-ai-and-machine-learning-are-improving-marketing-in-2021/?sh=56f085ff14c8

How to Engage Customers Through Mobile Marketing

How to Engage Customers Through Mobile Marketing?

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April 26, 2021

3:47 pm

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Digital Marketing, Mobile Marketing, Social Media Marketing, Video Marketing

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We are in the era of mobile devices. Around 5.22 billion people use smartphones globally. They are overwhelmingly popular for messaging and social media activities. This makes a social media agency Hong Kong very important in mobile marketing. People also use mobile devices to find gossips, news, and trends. Significantly for businesses, it is also where they commonly engage in online shopping. The conversion rates of smartphone shoppers have dramatically increased during the COVID-19 outbreak. With an average time spent of 3 hours and 15 minutes daily, such a conversion rate increased by 22%. Today, a digital marketing speaker Hong Kong always recommends mobile-friendly strategies. Thus, marketers need to know the fundamentals of mobile marketing. All the more, they should also learn how to engage customers through mobile marketing.

WHAT IS MOBILE MARKETING?

Mobile marketing is a digital marketing strategy that focuses on reaching target audiences using smartphones, tablets, and other mobile devices through different channels. These channels include apps, eCommerce, emails, SMS, social media, and websites. Mobile marketing is the key to reach more people as they are spending more time on mobile devices. 

The concept of mobile marketing should revolve around:

  • Analytics to examine and track how much traffic it generates
  • Automation to shift your messages from one channel to another
  • Conveniences of choosing the right audience where to send a brand’s message
  • Cost-effectiveness to significantly reduce advertising cost in exchange for a higher ROI
  • Location-based and multilingual to encourage conversion among local customers
  • Responsiveness for content to display well in any mobile device
  • Simplicity to make it fairly easy to use among the audiences
  • Speed to provide a better mobile experience among users

MOBILE MARKETING STRATEGIES

There are so many strategies you can use for mobile marketing today. Yet, the key is to optimize and use each strategy wisely. Brands must also be practical to know which channels their target audiences spend most of their time. Among the common types of mobile marketing strategies are:

  • App-based marketing
  • In-game mobile marketing
  • Location-based marketing
  • Mobile ads
  • Mobile coupons
  • Mobile payment
  • Mobile search
  • Mobile website
  • QR codes
  • Text promotion (SMS, push notification)
  • Virtual and augmented reality

HOW TO ENGAGE CUSTOMERS THROUGH MOBILE MARKETING

The basic principles of a successful mobile marketing strategy are:

  • The creation of mobile-friendly content
  • Effective engagement strategies for customers using mobile devices
  • Using mobile apps and platforms

To further engage a brand’s customers through mobile marketing, here are some essential steps every marketer needs to do. 

Audience Segmentation and Personalized Targeting

There are thousands of mobile ads that people see daily. So, brands need to segment their target audiences and create personalized mobile ads to increase efficiency by up to 30%. It is important to find time to collect customer feedback through customer support chatbots, ratings, reviews, and surveys. A better way to test the effectiveness of personalized targeting is to do A/B testing experiments. The smartest way is to do these based on what device the target audience is using smartphones, tablets, etc. Audience segmentation and personalized targeting can engage customers through a deeper kind of connection.

Mobile-Optimized Websites

Mobile marketing means considering the mobile users first. So, a mobile-optimized website is important for a brand to offer the best experience to engage customers. The most common strategy to optimize a website for mobile devices is increasing the website loading speed. This can be done by enhancing search functions and removing unnecessary widgets. Another common strategy to increase customer engagement through mobile marketing is the right choice of keywords for each content. Users of mobile devices prefer searching short-form keywords. As such, brands should be familiar with these short keywords commonly used among smartphones, tablets, etc. They should then incorporate this on any advert, email, or message that they create for mobile marketing.

Multi-channel Campaigns

Consumers no longer stay in the same place today. Mobile marketing allows brands to target audiences in different channels, locations, and platforms. Brands should be aware of the differences in time zones among them and their target markets. They should also enhance location-based strategies as it is one unique highlight of mobile marketing. Needless to say, content should be made according to the browsers used by mobile devices. The largest browser categories today are Android and iOS. Plus, each mobile marketing ad should be posted on top social media platforms like Facebook, Instagram, and Twitter to increase visibility. 

Video Content on Mobile Marketing

A video marketing agency Hong Kong noted the importance of using video content in mobile marketing. It is expected to cover around 76% of all mobile traffic by 2025. Even 92% of marketers focus on video as an important part of their marketing strategies. Mobile marketers should aim to create video content designed to target viewers based on demographics. They can likely boost conversion on campaigns streamlined according to age, location, and sex. 

The Bottom Line

With more than 50% of people in the world using mobile devices, mobile marketing is one effective way to reach customers. To further engage them, the personalization of campaigns in mobile marketing is very important. Multi-channel marketing and mobile-friendly experiences can also significantly boost brand conversion and engagement.

References: https://www.evinex.com/mobile-marketing/